How does it work?
Step 1: Job submission
Submit your job using the form below. Give as much detail as possible, this will speed up the process.
Step 2: Job acceptance
Your request will reviewed, further information may be required. If your job is accepted the price will be confirmed.
Step 3: Job execution
Once your job has been accepted, you have agreed the price and all the necessary information has been received, the work will be started within 24 – 36 hours. Detailed notes will be provided so you can understand what work has been carried out.
Step 4: Work reviewed and invoice paid
Once the work is complete we will send you an invoice for you to pay once you are happy with the work.
How much does WordPress support cost?
All work is categorised as either a short (30mins) , medium (60mins) or long job (2 – 4 hours).
Long jobs will need to be assessed and quoted for on a job by job basis.
If you do not use my Monthly WordPress Management Service it will cost £65 + VAT per hour. There will also be a one hour minimum charge.
If you use my Monthly WordPress Management Service it will cost £50 + VAT per hour, with no minimum charge.
What is classed as a short job?
Below is a list of jobs that take around 30 minutes to complete.
Research one new plugin for new functionality.
A brief 30 minute strategy call to help you decide what you need.
Minor content updates, maximum 3 pages. Includes image manual optimisation (compression & resizing) for 3 images. If you have more images and you want your images optimised this may cost extra.
Uploading a new blog post.
Adding 1 new product to a shop.
WordPress settings changes.
Minor bug fix – website still operates fine, the bug doesn’t affect much of the site.
What is classed as a medium job?
Below is a list of example jobs that take around 60 minutes to complete.
Researching several new plugin for adding major functionality e.g E-commerce / membership / courses.
If you need some strategic direction for some major changes to your website (but not a full website redesign).
Updating a lot of content on your website. Maximum 8 pages.
Adding several new products to a shop. Maximum 10 new ‘simple’ products.
Adding a new page. You must provide all content and provide a sketch of the layout. If you don’t have a layout your page will need to be designed. This then becomes a long job.
Medium functionality change / update:
Adding a new plugin (that you have already chosen) installing and configuring. If you don’t know which plugin you want but have an idea of the functionality then I can research your options. You need to purchase a research session.
Updating WordPress / Plugins / Theme and testing afterwards. (Small website upto 10 plugins and 10 pages).
Medium bug fix:
Fixing a few small bugs ( 2 – 4) on a website.
What is classed as a long job?
Some jobs take a bit longer to complete, you will get a quote once your instructions are received.
The type of jobs included in this category are:
New page design e.g designing a new home page or contact page.
3rd party integrations. Any bug fixing or adding new functionality that includes having to log into 3rd party software or tools to test changes. E.g integrating PayPal or Stripe.
Major hosting changes, e.g changing website domain.
Major website software updates (10+ plugins, 10+ pages).
Website spring clean / website launch check – including security tightening, plugin spring clean, broken link check etc.
Website speed up.
Major bug fix: Your site doesn’t work, there are lots of things broken.
I don't see my job here what should I do?
If you don’t see your job in the list or you are not sure what category it falls under, still send the job through and you will receive a quote.
What access details are needed?
For bug fixes and adding new functionality you will need to provide admin access to your website and access to the website files on your hosting account. For access to your website you can create a temporary admin account so the work can be carried out. For access to your website files you can either FTP credentials (ask your hosting provider for them) or hosting account login details will be needed.
For content updates onnly access to your website will be needed.
How long will the work take?
One submitted job will take between 24 – 36 hours.
A group of jobs will depend on how many jobs have been submitted, the aim will be have everything completed within 5 working days.
If you want your job tackled urgently you can ask for it to be expidited for an extra fee, subject to availability – add this to the form when you submit your job.
What else do I need to know?
Before bug fixing and adding new functionality can begin your website plugins, theme and WordPress core software needs to be at the latest version. If you don’t want to do this before work starts please submit a medium job and this will be done for you before work starts.
A full backup will be taken before any work starts.
This wont be necessary if you are only requesting content edits.
Can I call you for a quick chat? I still have questions.
To keep the cost of this service low it is an email only service. If you have any questions please email me at firstname.lastname@example.org. If you think you need strategy advice then you can purchase strategy sessions, just use the form below.
Are you ready to get WordPress support?