WordPress Maintenance & Management

Yes, I can host your website too. If you want me to manage your hosting please ask at time of enquiry. I currently use SiteGround hosting on a UK server.

That’s fine but any errors they introduce and you want fixed will be fixed at the hourly rate.

I will rewind your site to the last working backup and then debug your site to find out what broke. If I can fix it I will but sometimes you might need a new plugin. In this case, I will tell you how to proceed. Unfortunately adding new functionality will take longer than the free 30 minutes you get included, but you can put your 30 minutes toward any website task. Whatever happens I will leave your website in a working, error free state.

No. That is impossible. The plugins or theme that runs your website might have a problem and you might not know about it until you use that exact feature. Problems don’t always show up immediately. This service covers a visual check of your website to identify problems, not a functional check. If you want parts of your website functionally checked – e.g your checkout page, this can be added for an extra fee. If functional problems arise as you use your site these can be debugged and fixed at the standard hourly rate. 

Some is and some isn’t.

What is included: 

• If there is a problem while I am updating your site and it has been seen in the visual check of one of your chosen 5 pages – I will debug and fix it. Sometimes this means disabling a plugin or theme. If this is the case I will advise you on the next steps.

What is not included (will be charged extra for): 

• Researching and adding new plugins and themes is not included.
• Debugging and fixing any custom code – this can be covered for an extra fee.
• Debugging and fixing problems that have been caused by someone else making changes to the site – this can be covered for an extra fee.
• Errors that can’t be found visually and only come to light as you use the website.
• Errors that occur due to a third party error – e.g your email. These can be fixed for an extra fee.

No. That is impossible. There are two main reasons why your website may go offline. 

1. Your hosting provider is carrying out maintenance on the hosting server or a server glitch has caused it go off line temporarily. 

2. There is an error on your website causing it to go offline. 

I take a backup just before  I perform an update. If there is an error I will restore the backup immediately. 

There should be virtually no down time if this happens.

However, on occasion, the restore process may take a little longer than expected. This usually happens if your web hosting server is busy. 

There may also be times when I am debugging a problem with your site and testing ideas. I can’t always predict the outcome of a test and your site may experience glitches.  If uptime is an absolute priority for you then I can work from a staging site to debug and test from.  If you want me to work on a staging site to minimise downtime you will need to ensure your hosting company provides staging site functionality. 

If you prefer me to work on a staging site there will be an extra fee for this.

No, I perform a visual check of upto 5 pages (of your choice). If you have any critical functionlity you need manually testing this will cost extra.

Website edits include adding images or changing text. If you need larger edits such as adding a new page or adding new functionality the 30 minutes can be put towards it. Tech support includes debugging or fixing other errors on your site, plugin research, even a 30 minute strategy call if you need it. 

Yes, you can roll over your 30 minutes for a maximum of three months or 90 minutes.